While the food was tasty, I was sorely disappointed with the customer care and service. The team member at that start of the line was downright rude. I order pretty much the same thing for lunch and have for at least 6 years. Out of the blue, I was denied my regular order without any explanation. When I asked the worker why, he mumbled something about his manager. When I asked him to get his manager, he just waved his hand in a direction and told me 'She's over there.' I asked him to get her and he yelled at me that she was OVER THERE. I asked his name and he mumbled so starting with a K sound at three start and refused to repeat himself. I tried to engage with him again and he literally turned his back on me. This was notwithstanding him touching my pizza crust without gloves and mangling my crust. The manager did her best to make it right, but the mood was ruined and the meal, while technically mostly OK, was a disappointment.
This was the first time I tried ordering through their app, and I wish I hadn’t bothered. The app stated that my order would be ready by 6:28PM when I placed the order at 6:04PM. Around 6:32PM, the app updated my status from In Progress to Completed. However, at the store, I was still firmly planted in the middle of the In Progress screen. It’s now 7:01PM and my order still has not been completed. When I spoke to someone in the store, they said they think there’s a glitch in the app that is inaccurately stating that orders are complete when they’re not. I would not have placed this order had I known it was going to take an hour.
Pizza and staff always pass vibe check. Great value on build your own pizzas. Workers always cheerful and friendly.
Find yourself in the area of Pasadena with pizza cravings? Blaze Pizza is definitely a must. They can definitely take care of you proper, from the pizza to their friendly customer service! It’s all good and on point! This is and will continue to be a hub for me to get some quality pizza!
This was not a good location, go to another one to get a properly prepared pizza. The server may have been new but that should not be an excuse for not being trained! She would barely put toppings in her hand... Using pinched fingers, did not distribute them evenly I had to ask for more each item repeatedly!!!
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