El Cholo Cafe
300 E Colorado Blvd #214, Pasadena, CA 91101, USA
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300 E Colorado Blvd #214, Pasadena, CA 91101, USASee Your Business Here!
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Food was very good. The enchiladas were so flavorful, this is the first time I had such delicious enchiladas. The fusion drinks were good too. We were party of 4. Ordered drinks, guacamole, Santa Barbara Enchiladas(shrimp &chicken enchiladas), Chili Verde and Southwest chicken tostada, Enjoyed the yummy food. Would surely visit again.
STAY AWAY!!! We had to ask to place our order after sitting for 20 minutes in the booth. After finally placing our order, we received our food after sitting for 45 minutes, with just chips, salsa, and drinks. My 22-year-old son's burrito arrived wrong. The skillet nachos were cold and soggy, and I requested a fresh basket of chips over 15 minutes prior. We waited another 15 minutes to track down our waitress, WHO NEVER CAME BY TO CHECK ON US! She was rude and insisted my 22-year-old son ordered the burrito with just meat and a tortilla... Ummm no! The rude waitress brought out all the items for my son to wrap the burrito HIMSELF! I was furious, walked to the front, and asked to speak to a manager. Diego said he was the manager and stated, "Well, what do you want? I had them fix the burrito." I stated, "No, I asked to fix the burrito. Why were the condiments brought to him to fix the burrito to wrap himself?" I continued to ask for sour cream for my soggy skillet nachos and chips to eat with the tableside guacamole. He continued, "I see chips, but what do you want?" We tried to stop multiple people from asking for help because our waitress was nowhere to be found! I have never been so disrespected in my life! You could not pay me to return to your restaurant. My family and I were so upset all was wanted to do was leave! The manager, Diego, cared more about us paying for the rest of the bill rather than apologizing for the terrible service and food arriving incorrectly. I've never seen a man run so fast to ensure we paid for the remaining bill, yet we wasted our entire evening, left the rest of the food, and wanted to leave. I don't care that you comped an incorrect burrito; any apology would have been nice!!! For my family to be blatantly disrespected and ignored is unacceptable; to have management bring out servers and continue to argue with customers trying to convince a grown man, "That's how you ordered it," is even more unprofessional. We paid an $82.00 tab after the manager Diego argued, "Well, I brought you the sour cream. I don't know what else you want... I see chips in your basket." My family and I NEVER RECEIVED AN APOLOGY! (See photos below before leaving after paying for our bill... Hardly any food was eaten). This review will probably get a cocky remark consistent with everything else from this restaurant. Do yourself a favor and AVOID!!! Bottom line: It's never about the money if the food is delicious and the service is equally on par. The BBB will be made aware of this encounter. DO NOT EAT HERE!!!!!
My favorite Mexican restaurant on Colorado Blvd Pasadena, great service, food and margaritas is always awesome , the ambiance is super cool too
Great food and very authentic. I recently visited but experience and service is very very poor. So if your expecting fast service and great experience... don’t expect it.
I was expecting delicious food and great tasting drinks from this place. That is exactly what I had. Their Cochinita Pibil was my favorite and their nachos were delicious with a huge amount of cheese.