El Pollo Loco

Nathan Tu

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October 28, 2021

I've been waiting for most 20 minutes to receive my order. I figured out I received the wrong item when I got home. I ordered 10 pc mixed chicken but got 10 pc leg & thigh. I went back to the store to correct it. The staff was talking to another staff in Spanish to clarify the problem. They were laughing and talking, didn't take any action immediately, but wasting my time. Eventually, I received the correct item I ordered, but I didn't receive any respect or reimbursement in the whole process. When I got home, I found the wings were not well-grilled, still raw inside. It's a very dissatisfied, disappointed experience after all.

Ozzy

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June 14, 2022

I live in Arcadia, but I went today for my first time to this location, because the Pollo Loco in Arcadia is so dry, so as always... I ordered fresh juicy chicken and oh my God it was so delicious! - I have been going to Pollo Locos for nearly 20 years and this the first time that I could taste All the flavors, it was so juicy so tasty, so delicious! Thank you Ladies for your hard work and excellent service. - Oscar 6-13-22

Tara C

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August 25, 2022

Plenty of parking and next to CVS. Lunch was smelling good! The entire restaurant smelled like grilled chicken flames. Made my mouth water. It came out perfect. Not dry and not disappointed. Definitely would come again when craving grilled chicken.

Neil Mercado

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July 15, 2022

For whatever reason other than poor ownership, this specific TC restaurant has the poorest customer service. It's been a few years since we frequented this store, hoping it would change. I wanted to go to the Duarte Rd/Santa Anita Ave store instead but family out-voted me. In addition, chickens look anorexic.

Ti Mao

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April 06, 2019

It was delicious!!! The chicken was juicy, tender inside and a little bit of crispy on the skin. Love the cole slaw, mash potatoes/gravy and macaroni. Most of the El Apollo Locco aren't this fresh. Big parking lot and service was fast. Staffs were very friendly.